But an ideal technical support resume has a four-year college degree in a discipline associated with the technical support field. For sample, a technical support resume for a computer support expert would have a college degree in computer science. One of the more important parts of a technical support resume is list of the ongoing training courses and seminars that youve attended over the years. A good technical support resume shows that you have an understanding and appreciation for the importance of education in your field. Pay range technical Support, resume. Samples, support specialists in entry-level positions make an average salary of approximately 28,000 per year. Experienced technical support professionals can generate a salary of approximately 77,000 per year. We encourage you to check out our technical support resume samples to use as your guide to generating your own resume.
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We offer access to prestigious assignments at Fortune 1000 firms, exciting new Internet neighbour ecommerce businesses, and other prime positions in the fields of New Media, publishing, finance, investment Banking, Pharmaceuticals, Insurance, utilities, and more. We also offer you a choice : hourly contracts or opportunities where you can become salaried, with full benefits. Whether for exciting projects that last for months, or excellent opportunities for full-time employment, tsr is a gateway to personal empowerment. For select assignments, tsr can even facilitate immigration sponsorship. Job Description list Of Duties. A technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Companies want their technical support staff to be able to solve customer issues without causing customer animosity. Your technical support resume would be more effective if it included a background in service as well as support. Some of the immediate duties listed on a technical support resume include answer customer calls, maintaining a workload that keeps client backlog down, understanding all of the company products and processes. While a technical support resume doesnt require a human resources background, a good technical support professional understands his role within the company and stays with company policy when dealing with clients. Education training Requirements, some companies will accept a technical support resume with a high school diploma, or equivalent, and several years of professional experience.
If ads are a problem you can become a vip member and enjoy an ad-free site. Getting this message with no ad-blocker active? Go here for help. The worlds of technology, systems, design, development and architecture working keep changing. So tsr is constantly expanding - and refining - its large, high-value network of it professionals. As one of the leading providers of it staffing in the new York tri-state region as well as around the country, we provide opportunity for recruiters and consultants alike. Not Just Placing, Empowering.
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Set up and foot configure Active directory on win2003. Plan and implement the migration from W2000 to W2003 Server. Provide backup and Restore services. Configure, maintain and troubleshoot vpn connections. Provide technical training on Microsoft Office suite (Excel PowerPoint etc.). Responsible best for setting up and troubleshooting wireless network and internet connectivity at client sites. Education new York city college networking New York community college computer Information System 08/20 New York community college unix system Administrator 08/20 Click to download the technical Support Resume sample One in pdf.
A wide variety of alma maters are represented. Tsr employees, but among the most common are south oak cliff, wallace State college, and Napoleon High School. For further insight into, tsr 's intellectual environment, look at the trends in employee education. Overall, the most common educational background. Tsr is high school graduate (10.81 of workers followed by holders of a ged (5.41 of workers). Candidates applying to, tSR have also shown interest in restaurant depot, top flight tobacco, mis international, Inc, fedEx Corporation, and drb systems.
Business support of email including management of large accounts with multiple domains. Support of voice over ip solution including being initial point of contact for all new voip customers, ensuring information is correctly entered into the system, troubleshooting of voip terminal adapters over the phone and through remote support. Act as abuse administrator for all of isp and email hosting customers. Manage blacklists for our servers and also track blacklists of company ip addresses. Support of multiple routers including Cisco, bec and Netopia. 10/2003- 03/2006 bcd inc.
Help Desk and Technical Support. Provide server maintenance and support for Win nt and 20Provide desktop support for workstations and Laptops running Win 2000 and xp and Vista and Mac. Provide technical support on security issues including patch management and antivirus protection using Norton Antivirus and Microsoft Software Update service. Configure and maintain firewalls and Access Control Lists. Configure and Troubleshoot Local Area networks including sub netting. Configure and Troubleshoot switch vlans.
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Work experience 06/2010- Present day abc inc, call Center Technical online Support, worked in a call center using Perigrine ticketing system, Knowlix Frontline management software and Nortel phones supporting remote users with Windows xp pro and home operating system. Supported ms office and Outlook 2003. Performed passwords unlock and resets for Business Objects, as400, secure token and Windows using active directory. Used sms remote control to remotely login vietnamese and install and troubleshoot various software programs. 03/2006- 03/2009 xyz corp. Provide telephone support of residential services for internet connectivity including dial-up, dsl and cable modem connections. Support of business internet services including dsl, cable modem, T1, fiber to the premises, isdn, mpls, other connections. Troubleshooting of email for residential and business accounts including support of customers email program and company webmail system.
Advance understanding of Proxy server. Securities suites: MacAfee, norton and a vast. Hardware and software securities. Client emails: Outlook, mac mail and thunderbird. Remote access technologies (vpn, dial-up, terminal services). Basic unix and html and java script. Bilingual in prezi French and English.
troubleshooting most major software applications. Quickly adaptable and able to multitask in the changing technical and Managerial atmospheres that are common in todays marketplace. Key skills, excellent in Computer Hardware and software. Wireless network configuration and smart phones. Windows nt, 98, 2000, xp, vista and. Network transporters: nic and protocols and dns and ips and routers and switches. Strong knowledge of protocols : tcp, ip, dns, smtp, pop and ftp.
Customer Service focused Sales Rep 20220 N 31st ave, az 85027 (602) February 20Education: Phoenix College, therapeutic Massage, w Thomas Rd, az 85015, moody bible Institute. Lasalle Dr, Chicago, il 60610. Harry s truman College, business Admin w wilson ave, chicago, il 60640. 999 main Street Any town, ny 99999 tel: (999) 999-9999. Obective, seeking a position as the technical Support Representative where my education and professional expertise skills can benefit your company. Profile summary, technical Professional with metamorphosis 4 years of it experience including two years as Helpdesk on the client sites and two years within at t second tier Support team at the call Center. I have dept knowledge of troubleshooting hardware and peripherals; install and update os on Windows and Mac, and third party programs.
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Cell Home 5656. 17th ave #A-18, az 850015. Experience summary: Customer Service/ Sales 40 yrs, call Center 20 yrs, training and Management -10 yrs. Recent Employment History: revana, lead filsafat generator 16404 n black canyon Hwy, az âž 85053 (602) 375-5000, april 20, safelite auto Glass. Tsr, ii 1256 w chandler Blvd, Chandler, az 85224 (800) 800-27 june 2010, stream Global Solutions. Tsr (at t uverse) 1801. Camelback Rd, az 85016 (866) 740-21 October 2009, self-employed, january 20aaa full Transportation Inc. Asst Marketing Mgr 4525 e university Drive, az 85034 (602) 283-61ec 2007, msa solutions, cSR/Workflow Administrator/csr team Mgr 1401 S 52nd St, tempe, az 85281. May 20, american Express Inc.